Starbucks

Reviews

• Alanna C.

  star star star star star 26 June 2026

  Polite staff who always gets my order correct. Couldn't be happier with the exceptional customer service provided here.

• tiffany d.

  star star star star star 23 June 2026

  We are a local dog training company. Many of our dogs come from areas outside of Oroville for our board and train program. One thing we like to do is work with dogs in dog friendly outdoor dining establishments. This is an area Oroville lacks GREATLY in forcing us to drive 30 minutes to work on this type of training however Starbucks is a great option! we utilize it often in our training and the staff couldn't be nicer.

• Becca S.

  star star_border star_border star_border star_border 21 June 2026

  This is the worst Starbucks location I've ever been to. They're constantly out of food, 10:30 am and somehow they're out of lunch paninis. They've given me an iced refresher with literally NO ice luke warm. Chunky almond milk. Today a chocolate croissant that was completely cold. On top of that the staff is never friendly, no greetings or thanks.

• Breanne Z.

  star star_border star_border star_border star_border 21 June 2026

  This Valentines Day, I had a coupon for buy one drink size grande or larger, get one free. Well I ordered two drinks, one white chocolate mocha and one caramel macchiato. They were both size grande, BUT.. the white mocha was no joke.. HALFWAY full!!!!! The caramel macchiato on the other hand was completely full, but was terribly burnt and had a very nasty and unpleasant, undrinkable taste. Not to mention the woman working the drive thru window didn't hear me say I have a coupon and charged the full $12 to my card on the Starbucks app, making me have to wait in line for 5 more minutes to undo what was done.
  Gave it a second try the next day, got another white mocha and this time added banana bread and asked for it to be warmed.. and was handed to me cold. I then had to ask again for something to be redone/ fixed. I expected better from Starbucks.

• Marcel M.

  star star_border star_border star_border star_border 7 June 2026

  I have been ordering the same iced tea order for at least a decade; I have been going to the Oroville location since it was built. Misha working the drive thru has been observed since she started working there to do the following: wandering around talking on her headset (not to customers in the drive thru), then speaking to the customer while wandering and not actually at the computer station to enter their order - therefore, she doesn't get the orders correct, the customers attempt to say something and she is argumentative and rude, blaming the customer or stating that the customer doesn't know what they are ordering. Additionally, Misha has a nasty habit of then talking & laughing about customers (in the drive thru) if those customers attempt to correct their orders when they reach the window. She behaves like a rude child, drawing other employees in by going to each of the baristas making orders and laughing, talking and pointing at the customers who are at the drive thru window. When management has been notified, specifically Evan, he stated he would resolve the issue with Misha - to this date - she still behaves this way, in fact did it again this morning. Another employee, Shawna, entered my order into the computer as a different drink (I order a trenta black iced tea with 3 pumps of cane syrup and a splash of lemonade - ordered it that way for years), Shawna enters it as a "Black Tea Lemonade" - this is new, she has done this to me several times over the past month - and when she does, my order is a full dollar more than the way it has been entered into the computer for the past decade. When I told her about it this morning, she actually stated "we only put about this much (showing her fingers to demonstrate an inch of space) lemonade in it, so I don't know why you're complaining" - to which I responded, 'I am not complaining about the amount of lemonade, I'm pointing out that when you enter my order that way in the computer, it is a full dollar more' - her response "well, I guess I will have to change it this time, but that's it" - all while Misha was laughing, pointing and pulling the baristas into her childish behavior and treatment of customers. The manager, Kari, needs to either get this under control as I requested several months ago or I will file another complaint with corporate and just take all of my decades of Starbucks business to competitors. Because attempts to contact Kari go unanswered and poor customer service continues to be the standard at this location.